TOURING & CRUISING

Touring, river cruise and ocean line operators have complex itineraries, with multiple overnights and varying group sizes. In any one day, they may feature multiple drop-offs, city tours, venue visits and various dining or entertainment options. As cities and points of interest become more crowded and restricted, it is harder for guests to feel relax and enjoy their visit. Vox Tour Guide Systems change things. Our radio-guides are the best in the business and guests will feel relaxed because they can listen to their local expert’s commentary while wandering at will.  Vox POPGuide smartphone applications, with offline navigable mapping and your branded contents, ensure guests can personalise their experience, plot pick-up points and enjoy your suggestions to get away from the crowds in free time. Vox2Go is brand new for 2019: long-lease 4G smartphones to supersede coach Wi-Fi with free calls and data and the latest itinerary technology from POPGuide.

POPGuide ensures you are part of the digital revolution and ahead of competitors in meeting customer demand for vacation personalisation. It’s a destination and engagement tool that hosts your itinerary, destination details, operations information and accommodations in the customer’s pocket, while allowing them to plot pick-up and docking points, follow walking routes and enjoy geo-tagged, offline navigable mapping. POPGuide will improve guest confidence and safety, meet their aspirations for flexibility in free time and boost your ratings. Custom branded for you, POPGuide is the smart solution for tour & cruise operators.

HOW POPGUIDE WORKS

  • Concept to delivery in 8 weeks.
  • Full-service package, no setup costs.
  • Flexibly adapts to model your itineraries.
  • No charge for custom branded contents.
  • Multi-language capability to your specification.
  • Application based so no hardware required.
  • Simple download with every client.
  • 24/7 virtual support and maintenance.
  • Simple back-of-house controls for easy updates.

OPERATOR BENEFITS

  • Cost-effectively engage with guests throughout vacation.
  • Meet customer demand for vacation personalisation.
  • Highlight itineraries, hotels, pick-up/docking points.
  • Assist travel directors with push notifications for guests.
  • Your ship or hotels navigable as ‘Home’ on city maps.
  • Communicate important company or travel information.
  • Drive promotions with articles and sales messages.
  • Get rich data on visitor behaviour and activity trends.
  • Improve ratings through better guest satisfaction.
  • Drive UGC via links to social media and review platforms.

CUSTOMER BENEFITS

  • Their own personalised experiences within your vacation.
  • Explore places in their own time and at their own pace.
  • Never-get-lost with geo-located pick-ups and hotels.
  • Offline mapping so no roaming charges or 4G blackspots.
  • Add your suggested excursions and walking itineraries.
  • The latest information on day by day schedules.
  • Insider knowledge on local attractions in free time.
  • Easy to use with intuitive navigation in chosen language.
  • Take home audio and rich contents as souvenir.

MUSEUMS & CULTURAL ATTRACTIONS

The museums sector includes galleries, places of worship, cultural attractions and heritage centres. A major feature of customer satisfaction in these venues is based on dwell-time and great narrative but the problems are complex: how to deal with multiple languages, availability of qualified guides, cost and reliability of audio equipment and more… Vox Tour Guide Systems are the perfect solution for group audio guiding, with high quality transmission, long battery life and range and reliable pairing. POPGuide smartphone application provides independent visitors with high-quality audio and 3D mapping on their own phones. Vox 360 is hybrid audio guiding with an optical code reader. VoxOverWiFi is new for 2019 – it allows group audio guiding without hardware costs, uniquely using the visitor and guide own smartphones.

POPGuide is a cost-effective, fully branded audio-guiding product that will revolutionise your visitor experience through using sophisticated digital technology on visitors’ own smartphones. Its multi-language audio commentary, rich text and colourful imagery will raise your profile and improve ratings, while its geo-location and mapping capability will put you at the heart of the entire visitor’s experience in your area.

HOW POPGUIDE WORKS

  • Concept to delivery in 8 weeks.
  • Full-service package, no setup costs.
  • No charge for custom branded contents.
  • Multi-language capability to your specifications.
  • Application based so no hardware needed.
  • Simple download with every ticket.
  • Supplementary VOX360 devices included.
  • 24/7 virtual support and maintenance.

MUSEUM BENEFITS

  • Cost-effectively engage and educate more visitors.
  • Increase dwell time and improve your ratings.
  • Smooth visitor flow and eliminate guiding log-jams.
  • Update exhibit info and locations whenever you wish.
  • Get rich data on visitor behaviour and activity trends.
  • Drive promotions with star-points and notifications.
  • Operates on smart devices so no obsolescence.
  • Generate extra revenue with in-app marketplace.
  • Your venue navigable as ‘home’ on included city maps.
  • Drive UGC via links to social media and review platforms.

VISITOR BENEFITS

  • Easy to use with information in chosen language.
  • Confidence of never getting lost as hospitality is geo-located.
  • Easy navigation to concierge pin-pointed attractions and venues.
  • Multiple points of interest and walking itineraries.
  • No roaming charges or 4G blackspots due to offline navigation
  • Interactive digital content far exceeds paper maps.
  • Explore in their own time and at their own pace.
  • Take home your branded contents as a souvenir.

HOSPITALITY

Travelers expect and presume hotels are keeping up with technology. This means more than mobile-friendly websites, simple navigation and easy-to-use booking engines. Hotels need to offer more information and value on nearby attractions, venues, and restaurants and provide navigation to the destination’s top attractions and local venues, and back to the property again. POPGuide will do all of this and more, by replacing paper maps and brochures and engaging the guests with your front desk, both inside and outside your hotel, making your hotel the hero of the destination. Vox City Guide and Vox City Unmissable Visits are high commission B2B2C products that offer full audio sightseeing and museum visits for independent travellers in multiple languages.

POPGuide is a digital tool for smartphones that will enhance guest experiences at your property and around the city, while ensuring you attain a higher level of engagement. Its contents are custom branded and will cost-effectively build loyalty, generate revenue and boost ratings through putting your front desk in the pocket of your customers. Make your hotel once again the hero of the destination.

HOW POPGUIDE WORKS

  • Concept to delivery in 8 weeks.
  • Full-service package, no setup costs.
  • No charge for custom branded contents.
  • Multi-language capability to your specification
  • Application based so no hardware needed.
  • Easy download for every guest.
  • 24/7 virtual support and maintenance.
  • Simple back-of-house controls for easy updates.

HOSPITALITY BENEFITS

  • Encourages guests’ use of front desk and concierge.
  • Increase sales of excursions and in-house promotions.
  • You become the centre of the destination experience.
  • Personalised welcome messages and pop-up notifications.
  • Guarantee future annuities with improved guest satisfaction.
  • Drive UGC via links to social media and review platforms.
  • Earn additional income from in-app Marketplace sales.
  • Get rich data on guest behaviour and activity trends.

GUEST BENEFITS

  • Easy to use with information in chosen language.
  • Confidence of never getting lost as hospitality is geo-located.
  • Easy navigation to concierge pin-pointed attractions and venues.
  • Multiple points of interest and walking itineraries.
  • No roaming charges or 4G blackspots due to offline navigation
  • Interactive digital content far exceeds paper maps.
  • Explore in their own time and at their own pace.
  • Take home your branded contents as a souvenir.

TRAVEL AGENCIES & FIT OPERATORS

As any savvy retailer knows, personalisation in travel is the new frontier. Online or offline doesn’t matter, it’s essential. Holidaymakers increasingly crave experiences that engage them with their destination and the local people, while enjoying flexibility and freedom. Vox City Guide and Vox City Unmissable Visits are B2B2C products for independent travellers visiting major cities. They provide full navigation, audio sightseeing and museum visits in multiple language. These digital tours operate on the client’s smartphone and are easy, high commission add-ons to flights or hotels. POPGuide, the B2B sister of Vox City, is a low-cost value-add and should be included with all bookings. It has flexible content, offline navigation and gives you trend data on guest activities. It is branded in your name and covers over 600 cities.

Our POPGuide smartphone software is a cost-effective, branded value-add for every booking that will return data and analysis of your clients’ travels. This app will increase your competitiveness while ensuring you connect with customers throughout their trip, building loyalty and improving ratings. You are already the superstar of the booking, now you can be the hero of their destination too.

HOW POPGUIDE WORKS

  • Concept to delivery in 8 weeks.
  • Included or sold with every booking.
  • Full-service package, no setup costs.
  • No charge for custom branded contents.
  • Multi-language capability to your specification.
  • Application based so no hardware needed.
  • Simple download with every booking.
  • 24/7 virtual support and maintenance.
  • Low cost net prices or high commission earnings.

TRAVEL AGENCY BENEFITS

  • Cost-effectively connect with clients during their trip.
  • Add high perceived value to every booking.
  • Highlight itinerary activities, hotels and pick-up points.
  • Generate revenue from optional in-app marketplace.
  • Boost your online customer satisfaction ratings.
  • Build loyalty and increase competitivity.
  • Get rich data on traveller behaviour and activity trends.
  • Drive UGC via links to social media and review platforms.

CLIENT BENEFITS

  • Their personalised guide to destination city.
  • Security of geo-located pick-up points and hotels.
  • Your insider knowledge and activity suggestions.
  • Offline navigation so no roaming charges or 4G blackspots.
  • Never get lost with maps and guidance of over 600 cities.
  • Easy to use with a choice of languages.
  • Simple to purchase options for local activities.
  • Take home audio and rich contents as souvenir.

TOURIST OFFICES & AIRPORTS

In the past, most consumers relied on visitor centres, to gain physical maps and brochures and insights. Now, travellers access an infinite amount of destination information online and make bookings in their own home but in many cases will arrive unaware that the best experiences and insider information is largely available only locally. With POPGuide downloaded on the visitor’s smartphone, you become the centre of the visitor experience once again, so can engage local businesses and entrepreneurs as sponsors to create an immersive and original self-guided audio experience of the sights. You can also move visitors off the beaten track to some of the lesser known attractions with sophisticated offline navigation and bespoke walking, cycling and public transport routes. We’ll even help you distribute via OTAs, travel agents and tour operators. Vox Tour Guide Systems audio-headsets are perfect for local guides when they escort scheduled or ad-hoc groups around your city, venues or facilities.

POPGuide technology will help make your destination the heart of the regional tourism experience. It will put an expert local guide service in the pocket of each visitor, ensuring they get the most out of their stay, while you enjoy the economic benefits of effective tourism management. It’s the smart solution for tourist offices and airports.

HOW POPGUIDE WORKS

  • Concept to delivery in 8 weeks.
  • Full-service package, no setup costs.
  • No charge for custom branded contents.
  • In-house audio, image and text creation.
  • Multi-language capability to your specification.
  • Application based so no hardware needed.
  • 24/7 virtual support and maintenance.
  • High volume capability at lowest cost.
  • Simple back-of-house controls for updates.

TOURISM BENEFITS

  • Welcome and connect with travellers during their visit.
  • Provide multi-language audio sightseeing on demand.
  • Create itineraries by foot, vehicle or public transport.
  • Direct tourism flows away from the usual hotspots.
  • Cost-effectively promote points of interest and activities.
  • Enhance your destination satisfaction ratings.
  • Generate revenue from in-app marketplace and sponsors.
  • Effectively communicate visitor safety information.
  • Get rich data on traveller behaviour and activity trends.
  • Drive UGC via links to social media and review platforms.

VISITOR BENEFITS

  • A local guide and itineraries in their pocket.
  • Simple download and choice of language.
  • Always geo-located so never get lost.
  • Learn fascinating stories from local experts.
  • Never miss a thing with auto-play function.
  • Create personal pins at favourite places.
  • Avoid roaming charges with offline functionality.
  • Find best photo locations and WiFi hotspots.
  • Take home audio and rich contents as souvenir.

MICE

Meetings, incentives, conferences and exhibitions (MICE) is tourism in which large groups, usually planned well in advance, are brought together for an event or meeting. Logistics can be extremely complex, and components are often expensive and limited in scope. Vox is an expert in cost-effective solutions. Our Vox POPGuide smartphone application provides sophisticated audio and 3D venue mapping as well as city navigation and calendar contents that are custom branded to connect you with delegates throughout your event. Vox Tour Guide Systems provide simple on/off audio guiding hardware to ensure group guiding and transfers are seamless. This same hardware, used with our portable control panel, also allows Simultaneous Translation services that require no wiring or time-consuming set-up.

POPGuide is the smart solution for the MICE sector. Its sophisticated audio, navigation and promotional contents are custom branded and will connect you with delegates throughout your event. It allows complex 3D floorplans of the venue, pop-up notifications and geo-tagged mapping of the city, with extra map layers for sponsors, side-events and operations purposes. POPGuide will increase your profile, tie your event together and create a competitive advantage.

HOW POPGUIDE WORKS

  • Concept to delivery in 8 weeks.
  • Full-service package, no setup costs.
  • No charge for custom branded contents.
  • Multi-language capability to your specifications.
  • Application based so no hardware required.
  • Easy download with every client.
  • 24/7 virtual support and maintenance.
  • Simple back-of-house controls for easy updates.

ORGANISER BENEFITS

  • Cost-effectively connect with participants throughout your event.
  • Your venues are navigable as ‘Home’ on city map.
  • Improve participation by harnessing delegate smartphones.
  • Schedules, meetings and floorplans always in visitors’ pockets.
  • Geo-tag your main venue, secondary venues and your sponsors.
  • Get rich data on participants’ behaviour and activity trends.
  • Keep delegates connected with your brand after the event.
  • Drive UGC via links to social media and review platforms.

DELEGATE BENEFITS

  • Easy to use with information in chosen language.
  • Confidence of never getting lost as hospitality is geo-located.
  • Easy navigation to concierge pin-pointed attractions and venues.
  • Multiple points of interest and walking itineraries.
  • No roaming charges or 4G blackspots due to offline navigation
  • Interactive digital content far exceeds paper maps.
  • Explore in their own time and at their own pace.
  • Take home your branded contents as a souvenir.

In 2018, the Travel & Tourism industry employed 9.9% of the total global workforce and contributed 10.4% of total global GDP (source WTTC). Vox Group is proud to partner with the amazing businesses that work to make these numbers, and our shared environment, sustainable for the future.