Tour Guide System Service Terms & Conditions UK

What’s included in your rates?

✔ Delivery and collection*
✔ Receiver units as specified
✔ One transmitter for the guide
✔ Standard earphones
✔ 5 AM1 earphones for the hard of hearing
✔ Spare equipment (1 transmitter/5 receivers/10 disposable earphones/alkaline batteries)
✔ Instructions manual

*For islands and locations considered remote by courier companies, there will be an extra charge of £100.00

Additional or special requests may be subject to an increase in rental cost.
For any special requirements you may contact us at: uk@vox.network

Cancellation Policy

No cancellation charges up to 6 working days before service
Up to 5 days before service incurs shipping costs of £80.00
Up to 4 – 0 days incurs full charges

Responsibility

Any damage and/or loss of equipment is subject to the following penalties:

Damage / loss of receiver: £ 70.00 per unit + VAT
Damage / loss transmitter: £ 100.00 per unit + VAT

Things to do before the tour:

Book at least 5 working days before the tour start date, sending Vox the completed booking form.
Be sure to note your tour code and the Tour Director contacts.
Indicate in the note the company name with which you reserved the hotel (we will mark that name as a reference on the box).
Warn the hotels/coach company, etc. that they will receive a box for your Tour Director from Vox.
Once you arrive, if the concierge reports that they don’t have any box from Vox for you tour, please ask them to check again for a box wrapped in a Vox red plastic bag.
Once you collect the box, please double check that the references on the label correspond to your specific group to avoid any mix up of deliveries (many times we have several groups at the same hotel).
Finally, carefully check the equipment inside the box. If you identify any problems, please contact Vox immediately on our Operations phone number (available 24/7) to resolve the issue:

call: +447507817627 | email: uk@vox.network

Operation of rental services

Logistics after Brexit

Due to Brexit, if your tour covers both the UK and the Republic of Ireland (or UK and other EU nations), we will be forced to split our supply of radio guides into two parts to avoid customs charges, as follows:

London / Europe (e.g. Paris):You are required to collect one Vox set in London, leave it at the London hotel when you check-out, and collect a different set on arrival at the first hotel in Paris.
UK (includes Northern Ireland) / Republic of Ireland:You are required to collect one Vox set in UK, leave it in UK when you check-out, and then pick up a different set for your time in the Republic of Ireland.
Republic of Ireland / UK (includes Northern Ireland):You are required to collect one Vox set in the Republic of Ireland, leave it in the Republic of Ireland when you check-out, pick up another set for your time in UK
Northern Ireland/Republic of Ireland:Here you can use the same set (so only one) for entire duration of the tour (collection in Northern Ireland and drop off in Republic of Ireland)
Republic of Ireland/Northern Ireland:Here you can use the same set (so only one) for entire duration of the tour (collection in Republic of Ireland and drop off in Northern Ireland)
UK/Northern Ireland:Here you can use the same set (so only one) for entire duration of the tour (collection in UK and drop off in Northern Ireland)
Northern Ireland/UK:Here you can use the same set (so only one) for entire duration of the tour (collection in Northern Ireland and drop off in UK)

VOX & GUIDES WORKING TOGETHER

At Vox we constantly strive to make our operations as sustainable as possible. We already place a strong focus on making sure our batteries and headsets are returned to us in dedicated bags so that we can recycle them correctly and we are increasing our use of recyclable cardboard cases in our logistics.
Please help us help the environment further by encouraging your guests to use their personal earphones with our Tour Guide Systems.

Thank you for your support