Venue Services & Management

Exclusive tourism management services for cultural venues.

Vox Group offers reservation services, ticketing, visitor flow management and smartphone applications and devices for guiding at venues of any size.

Vox Group at St. Peter’s Basilica

Vox Mundi, as the official agent of the "Fabbrica di San Pietro", implemented a tourism transformation service at St. Peter's Basilica in Rome, beginning in 2007. This project, which took 15 years, focused on improving visitor services, managing visitor flows, and providing group guidance controls and administration.

To achieve success, Vox Mundi provided highly trained staff, a dedicated entrance line, a range of welcoming services, and advanced technology for guiding, entrance management, and communication. These facilities enhanced the experience of all visitors to the renowned "Queen" of churches. For group visitors, Vox Mundi also offered the use of radio guides, which were required inside the church, and set up a network of special Wi-Fi routers and software to monitor and control the flow of tourists within the basilica. Additionally, thousands of individuals every day utilized the Vox POPGuide app on their smartphones to self-guide and listen to multilingual audio commentary while touring St. Peter's.

The project was completed in December 2022 and serves as a prime example of how Vox's tourism management services helped a significant institution utilise people, processes, technology, and physical infrastructure, to improve daily operations, increase tourism, and provide the best experience for pilgrims from around the world.

Leonardo’s Vineyard

Leonardo's Vineyard, located in the heart of Milan and directly in front of the church where Leonardo da Vinci's iconic painting "The Last Supper" is housed, is managed by Vox Group for all tourism services including ticketing, reservations, guiding, and distribution.

With a history dating back to the 16th century, the vineyard has been a beloved destination for locals and tourists alike and has played host to numerous events and gatherings over the years. It remains a popular spot for enjoying a glass of wine and taking in the stunning views of the city.

Visitors to the vineyard can purchase tickets and book tours at the Vox ticket service desk, where multilingual staff are available to assist with self-guided tours using the POPGuide application. In addition to visiting the vineyard and the church, these packaged tickets also provide access to other major attractions in the city.

Distribution Services

Vox Group, through its arts and culture brand Sycomore, provides services to various cultural organizations, including visitor reception and audio-guide distribution.

The company has managed on-site services at numerous institutions, including Versailles Palace, the Army Museum, Mont Saint Michel, and the Pantheon. Their dedicated and highly trained teams are selected based on their sense of responsibility, presentation, and ability to speak multiple languages. The number of staff allocated to each venue varies, but in Paris alone, Sycomore currently employs 25-35 employees on their reception teams.

Additionally, Sycomore conducts surveys to collect and analyse visitor data from partner locations in order to continuously improve and adapt their guiding systems to meet the needs of visitors.

Interested in our Venue Management? Enquire today.